Oxford Brookes University
Headington Campus, Headington Street, Gipsy Lane, Oxford
Oxford OX3 0BP
Ten years after the creation of the world’s first statutory-based national ombudsman service for higher education, Rob Behrens will mark his forthcoming departure from the Office of the Independent Adjudicator (OIA) with a frank appraisal of what has been achieved, how universities, student unions and complainants have reacted and what issues remain to be addressed.
He will explore the journey from ‘adjudicator’ to outward-facing ombudsman service and evaluate the OIA’s contribution to the current regulatory scene, assessing the impact of the Consumer Rights Act 2015 which brings private suppliers into the scheme on an equal footing with universities.
Members of AUA are very welcome to attend this event.
Rob Behrens is Independent Adjudicator and Chief Executive of the OIA, the ombudsman service for students in higher education in England and Wales. He is a member of the Regulatory Partnership Group for higher education.
He is also a non-executive member of the Bar Standards Board (BSB) in England and Wales, and Chair of the BSB Qualifications Committee.